Terms of Service

ViziGrow is operated by KRAS AI Solutions Private Limited(“we”, “us”), a company incorporated in India, CIN U72900UP2020PTC130416. By creating an account or using the product or website you agree to these Terms. If you don't agree, don't use it. These Terms and our Privacy Policy together form the whole agreement.

ViziGrow is software that helps a local business get found and then actually respond to the enquiries that follow. It covers: an AI receptionist that answers on WhatsApp and on your website, a shared inbox for those conversations, lead capture and prioritisation, appointment booking and reminders, review requests and replies, a hosted landing page, and Google Business Profile setup and upkeep.

• You must be 18 or over and authorised to act for the business you onboard.
• Sign-in is a one-time code to your mobile. Keep your phone secure; anyone holding it can read your customers' conversations.
• You are responsible for the accuracy of what you enter: especially prices, services and opening hours, because the AI quotes them to your customers as fact.
• One account may run more than one business only where we have agreed to it.

We use AI language models, provided by third parties under contract, to draft business descriptions, service lists, FAQs, posts and review replies. Which providers we use may change without notice to you. You review this content before it is published, and you are responsible for what you publish. We work hard to keep the output accurate and grounded in what you gave us, but we do not warrant that it is error-free, non-infringing, or fit for any particular purpose.

The receptionist is different from drafted content: it speaks to your customers in real time, without you reviewing each message first. What that means in practice:

• It is constrained to your own data. It quotes prices only from the service list you entered and offers only appointment slots that genuinely exist in your calendar. A reply containing a price or time it did not retrieve from your system is rejected before sending, and the conversation is escalated to you instead.
• It identifies itself as an AI to your customers, and hands over to you when it is unsure or when a customer asks for a person.
• You can read everything and take over at any time. Replying yourself pauses the AI on that conversation.
• You remain responsible for what your business communicates, including through the receptionist. Keep your prices and availability current: the guardrails stop it inventing information, not from faithfully repeating information you entered wrongly.

When you connect a WhatsApp number, we send and receive on your behalf through Meta's WhatsApp Business Platform. That makes Meta's rules part of this agreement, and it makes a handful of things your responsibility rather than ours.

Consent is yours to hold. You represent and warrant that for every person you message through ViziGrow you have obtained consent, in the manner WhatsApp requires, and that you can evidence it. You may not upload, import or message purchased, scraped, rented or harvested contact lists. This is not boilerplate: it is the term most likely to be enforced.

Opt-outs are absolute. A customer who replies STOP is unsubscribed immediately and automatically across every purpose. You must not attempt to re-add, re-import or otherwise work around an opt-out, and you must not ask another number to message them on your behalf.

Meta's policies apply to you directly. Your use is subject to the WhatsApp Business Messaging Policy and the WhatsApp Business Solution Terms, as amended by Meta from time to time. Meta controls template approval, messaging limits, quality ratings, and the right to restrict or disable a number or account. We cannot appeal those decisions for you and are not liable for them.

Numbers and accounts.Where you bring your own WhatsApp Business Account and number, they remain yours; we send on your behalf only while you are a customer, and access ends when you leave. Where we send using a ViziGrow platform number, that number and the account behind it are ours, and you get no rights in it, you may not treat it as your business's number of record.

We may throttle or suspend your sending. Because tenants can share platform messaging infrastructure, conduct that risks a quality-rating downgrade or a Meta enforcement action can take other businesses down with it. We may pause your outbound messaging immediately, without notice, where we reasonably believe that risk exists. We will tell you why and restore it once it is resolved.

SMS, where used, has its own rules. Indian commercial SMS is subject to TRAI regulations including DLT registration and the national Do Not Disturb registry. Meeting them for your own sender identity and content is your responsibility.

Your customers' personal data: their numbers, conversations, leads and bookings: is yours, not ours. You are the data fiduciary; we are your processor. On that basis:

• We process it only to provide the service and on your instructions, never for our own purposes, and never to train AI models.
• We use the sub-processors listed in the Privacy Policy and will give reasonable notice before adding a materially new one.
• We will help you respond to your customers' access, correction and deletion requests, and we will act directly on a request that reaches us: including an opt-out, which we honour without waiting for your instruction.
• We will notify you without undue delay if a security breach affects your customers' data.
• On termination, you can export your data. We delete it within 30 days of your request, except records of consent and opt-out, which we retain because they are the evidence that a customer asked not to be contacted.

You confirm that you have the right to give us this data and that your own privacy notice covers our processing of it.

ViziGrow gets better at its job by learning from many businesses at once: which categories Google rewards, what a normal response time looks like in your trade, how a listing in a city of your size usually performs. To do that, we use data generated through the service in aggregated and anonymised form to improve the service, build benchmarks, and train the parts of ViziGrow that decide what to propose next.

• Aggregated means combined across enough businesses that no single business can be picked out. Anonymised means stripped of anything that identifies you, your customers, or your individual figures before it is used this way.
• It never includes your customers' personal data in any form that could identify them, and nothing in this section changes the promises in the section above: your customers' data is still processed only on your instructions.
• We do not sell aggregated insight as a product, and we do not hand a competitor of yours a benchmark that is really just you with the name removed.
• This permission survives termination for data that has already been aggregated, because an aggregate cannot be un-computed; it does not survive for anything still identifiable, which we delete as the section above describes.

If you connect your Google account, you authorise us to read and write the Business Profile listings you select. You can revoke that at any time from your Google account permissions page. You remain responsible for complying with Google's Business Profile guidelines for anything published through us.

You agree not to:

• Publish false, misleading or fraudulent information about a business.
• Onboard a business you do not own or are not authorised to represent.
• Message anyone who has not consented, message anyone who has opted out, or use bought or scraped contact lists.
• Generate fake or incentivised reviews, or content that breaches Google's, Meta's or any other platform's policies.
• Use the receptionist to impersonate a person, to deny that it is an AI when asked, or to conduct regulated advice you are not licensed to give.
• Break any applicable law, including Indian consumer protection, data protection, intellectual property and telecommunications law.
• Reverse engineer, scrape, or extract data from ViziGrow outside normal use of the product.

The Growth plan is ₹4,999 for your first 6 months, paid once up front through the payment link or invoice we send you when you sign up. After that it renews at ₹1,499/month, billed monthly, and we will tell you before the first monthly charge rather than after it. There is no minimum term, no notice period and no cancellation fee: stop whenever you like, and we do not refund the unused part of a period you have already started.

Premium and Ultra are concierge services delivered by our team and are quoted individually, not self-serve features. Prices may change for future periods with advance notice; a change never applies to a period you have already paid for. Charges levied by Meta or a telecom operator for message delivery may be passed through, and we will tell you before that starts.

Stop whenever you like: delete your account from the dashboard. No notice period, no minimum term. We may suspend or terminate an account that breaches these Terms, normally after notice and a chance to fix it, but immediately in cases of clear fraud, abuse, messaging violations, or risk of harm to other users or third parties.

ViziGrow is provided as-is. We do not guarantee outcomes, not a Google ranking position, not a number of reviews, leads, bookings or rupees. Google and Meta make their own verification, ranking, policy and enforcement decisions, and those are outside our control. Delivery of any individual message depends on Meta and on the recipient's device and network.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or exemplary damages, including loss of profits, goodwill or data. Our total aggregate liability for any claim under these Terms is limited to the greater of₹4,999 or what you paid us in the 12 months before the claim.

You will indemnify and hold us harmless against claims, damages and expenses arising from your misuse of the product, your breach of these Terms, or your infringement of anyone's rights: including claims arising from messages sent to people who had not consented to receive them, and from content you published through ViziGrow.

These Terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

We may update these Terms as the product and the rules around it change. Material changes are announced in-product and reflected in the date at the top of this page. Continuing to use ViziGrow after a change means you accept it.

KRAS AI Solutions Private Limited
F-7, 1st Floor, Friends Garden, Sikandra, Mathura Road, Agra, Uttar Pradesh 282001, India
CIN U72900UP2020PTC130416

Email anmol.sharma@kras.ai. Legal notices should go to the registered office above.