Terms of Service

ViziGrow is operated by KRAS AI Solutions Private Limited (“we”, “us”), a company incorporated in India, CIN U72900UP2020PTC130416. By creating an account or using the product or website you agree to these Terms. If you don't agree, don't use it. These Terms and our Privacy Policy together form the whole agreement.

ViziGrow helps local businesses manage their Google presence, answer customer enquiries and follow up with interested customers in one place. The standard Growth plan covers Google-profile management, routine enquiry handling from approved business information, lead organisation and a hosted business page. Follow-up tools let your team assign a next action and due date to an enquiry and view due or overdue work. Saving a follow-up does not send a customer message or a separate staff reminder; your team takes the next action. Connected Google and WhatsApp features depend on eligible accounts, required permissions and completed setup.

• You must be 18 or over and authorised to act for the business you onboard.
• Sign-in is a one-time code to your mobile. Keep your phone secure; anyone holding it can read your customers' conversations.
• You are responsible for the accuracy of what you enter: especially prices, services and opening hours, because the AI quotes them to your customers as fact.
• One account may run more than one business only where we have agreed to it.

We use AI language models, provided by third parties under contract, to draft business descriptions, service lists, FAQs, posts and review replies. Which providers we use may change without notice to you. You review this content before it is published, and you are responsible for what you publish. We work hard to keep the output accurate and grounded in what you gave us, but we do not warrant that it is error-free, non-infringing, or fit for any particular purpose.

The receptionist is different from drafted content: it speaks to your customers in real time, without you reviewing each message first. What that means in practice:

• It is constrained to your own data. It quotes prices from the approved service information you provide. Its checks are designed to reject unsupported answers and escalate questions that require your team. Appointment confirmation and calendar integrations are outside the standard-plan promise.
• It identifies itself as an AI to your customers, and hands over to you when it is unsure or when a customer asks for a person.
• You can read everything and take over at any time. Replying yourself pauses the AI on that conversation.
• You remain responsible for what your business communicates, including through the receptionist. Keep your prices and opening hours current. Automated checks cannot correct inaccurate information supplied by your business.

When you connect a WhatsApp number, we send and receive on your behalf through Meta's WhatsApp Business Platform. That makes Meta's rules part of this agreement, and it makes a handful of things your responsibility rather than ours.

Consent is yours to hold. You represent and warrant that for every person you message through ViziGrow you have obtained consent, in the manner WhatsApp requires, and that you can evidence it. You may not upload, import or message purchased, scraped, rented or harvested contact lists. This is not boilerplate: it is the term most likely to be enforced.

Opt-outs are absolute. A customer who replies STOP is unsubscribed immediately and automatically across every purpose. You must not attempt to re-add, re-import or otherwise work around an opt-out, and you must not ask another number to message them on your behalf.

Meta's policies apply to you directly. Your use is subject to the WhatsApp Business Messaging Policy and the WhatsApp Business Solution Terms, as amended by Meta from time to time. Meta controls template approval, messaging limits, quality ratings, and the right to restrict or disable a number or account. We cannot appeal those decisions for you and are not liable for them.

Numbers and accounts. Where you bring your own WhatsApp Business Account and number, they remain yours; we send on your behalf only while you are a customer, and access ends when you leave. Where we send using a ViziGrow platform number, that number and the account behind it are ours, and you get no rights in it, you may not treat it as your business's number of record.

We may throttle or suspend your sending. Because tenants can share platform messaging infrastructure, conduct that risks a quality-rating downgrade or a Meta enforcement action can take other businesses down with it. We may pause your outbound messaging immediately, without notice, where we reasonably believe that risk exists. We will tell you why and restore it once it is resolved.

SMS, where used, has its own rules. Indian commercial SMS is subject to TRAI regulations including DLT registration and the national Do Not Disturb registry. Meeting them for your own sender identity and content is your responsibility.

Your customers' personal data: their numbers, conversations, leads and bookings: is yours, not ours. You are the data fiduciary; we are your processor. On that basis:

• We process it only to provide the service and on your instructions, never for our own purposes, and never to train AI models.
• We use the sub-processors listed in the Privacy Policy and will give reasonable notice before adding a materially new one.
• We will help you respond to your customers' access, correction and deletion requests, and we will act directly on a request that reaches us: including an opt-out, which we honour without waiting for your instruction.
• We will notify you without undue delay if a security breach affects your customers' data.
• On termination, you can export your data. We delete it within 30 days of your request, except records of consent and opt-out, which we retain because they are the evidence that a customer asked not to be contacted.

You confirm that you have the right to give us this data and that your own privacy notice covers our processing of it.

ViziGrow gets better at its job by learning from many businesses at once: which categories Google rewards, what a normal response time looks like in your trade, how a listing in a city of your size usually performs. To do that, we use data generated through the service in aggregated and anonymised form to improve the service, build benchmarks, and train the parts of ViziGrow that decide what to propose next.

• Aggregated means combined across enough businesses that no single business can be picked out. Anonymised means stripped of anything that identifies you, your customers, or your individual figures before it is used this way.
• It never includes your customers' personal data in any form that could identify them, and nothing in this section changes the promises in the section above: your customers' data is still processed only on your instructions.
• We do not sell aggregated insight as a product, and we do not hand a competitor of yours a benchmark that is really just you with the name removed.
• This permission survives termination for data that has already been aggregated, because an aggregate cannot be un-computed; it does not survive for anything still identifiable, which we delete as the section above describes.

If you connect your Google account, you authorise us to read and write the Business Profile listings you select. You can revoke that at any time from your Google account permissions page. You remain responsible for complying with Google's Business Profile guidelines for anything published through us.

You agree not to:

• Publish false, misleading or fraudulent information about a business.
• Onboard a business you do not own or are not authorised to represent.
• Message anyone who has not consented, message anyone who has opted out, or use bought or scraped contact lists.
• Generate fake or incentivised reviews, or content that breaches Google's, Meta's or any other platform's policies.
• Use the receptionist to impersonate a person, to deny that it is an AI when asked, or to conduct regulated advice you are not licensed to give.
• Break any applicable law, including Indian consumer protection, data protection, intellectual property and telecommunications law.
• Reverse engineer, scrape, or extract data from ViziGrow outside normal use of the product.

ViziGrow Growth costs ₹2,499/month per business location. The introductory offer is 50% off your first two months: pay ₹2,499 total for both months, upfront. This is a prepaid 2-month package. From month three, the plan renews at ₹2,499/month. Standard onboarding is included and prices include GST.

The prepaid service period starts when your upfront payment succeeds. The first monthly renewal is scheduled at checkout, at least two calendar months after payment. Once payment is confirmed, your exact renewal date appears in Settings → Billing. Completing account connections later does not restart the prepaid period or change that date.

Cancel renewal in Settings → Billing before your next billing date. This stops future renewal charges without deleting your account or data. Access continues until the end of your paid subscription period. Outside any activation guarantee shown at checkout, we do not refund the unused part of a subscription period you have already paid for.

Each subscription covers one store, connected to that store's own Google Business Profile and WhatsApp Business account. There are no ViziGrow plan-based caps on supported customer enquiries, AI replies, Google-profile updates and posts, or lead and follow-up organisation. Front-desk sign-ins are included without a per-seat fee. ViziGrow does not add per-use or overage charges. Provider rate limits, account eligibility and technical safeguards, including daily AI cost protection, still apply. These may pause automated work even though the subscription has no plan-based usage allowance. A paused conversation remains in the inbox for your team to handle; an active safeguard or provider issue must be resolved before automated replies can continue.

Meta bills chargeable WhatsApp messages directly to your business through your own WhatsApp Business account at its prevailing rates. Rates depend on the message category and recipient market. These charges are separate from the ViziGrow subscription, which does not include prepaid WhatsApp credit. ViziGrow adds no messaging markup. See WhatsApp's current pricing.

A business page hosted on ViziGrow is included. Advertising spend, bespoke website design, your own domain and custom integrations are outside the standard Growth plan. Booking automation and planned features are outside the standard-plan promise. Prices for future periods may change with advance notice; changes do not apply to a period you have already paid for.

Before you pay anything, we build your setup and show it to you: your customer page, your services and prices, answers to common questions, an analysis of your Google listing, the changes we would suggest making to it, and a receptionist you can talk to yourself.

Nothing in the preview reaches your customers. Your page is not published and is not listed for search engines, no message is sent to anyone, and nothing on your Google Business Profile is changed. It all starts only when you choose to go live.

The preview is free and we may limit or withdraw it, including limiting how much AI work a single preview can use, so that it stays available to everyone.

This is a limited-period offer and applies only when the guarantee is displayed to you at checkout when you pay. We may change or withdraw the offer for future purchases at any time. If it applied when you paid, withdrawing it later will not affect your purchase.

The 30-day period is the window for our delivery commitment, not an estimate of how long launch takes. Existing Google profiles and supported business numbers can be connected immediately.

By the end of that period, all applicable commitments recorded when you activate must be complete: your customer page is published or your existing site and profile are connected as agreed; your AI receptionist is operational where included; and the initial optimisation actions listed at activation are complete. If any applicable commitment remains incomplete, we will refund your payment in full on request.

This guarantee covers whether we delivered the system, not what results it produces. It is deliberately narrow, and it does not overlap with the Disclaimers below: we do not guarantee rankings, enquiries, bookings, reviews or revenue, because those depend on demand in your area, your location, your existing reputation and how your customers behave.

Two fair exceptions. Where WhatsApp message templates are waiting on Meta's review, or your listing is waiting on Google's verification, that waiting time extends the 30 days rather than counting against them, because those queues are not ours to control. And where an action needs your approval before we can carry it out, we will tell you it is waiting; we cannot complete it for you.

Cancel renewal: use Settings → Billing before your next billing date. Your paid access continues until the end of that period. Cancellation does not delete your account or data, and you do not need to delete your account to stop renewal.

Delete your account: this is a separate action in the dashboard for closing your account and requesting deletion of your data, subject to the retention described in these Terms and our Privacy Policy. Export anything you need before requesting deletion.

We may suspend or terminate an account that breaches these Terms, normally after notice and a chance to fix it, but immediately in cases of clear fraud, abuse, messaging violations, or risk of harm to other users or third parties.

ViziGrow is provided as-is. We do not guarantee outcomes, not a Google ranking position, not a number of reviews, leads, bookings or rupees. Google and Meta make their own verification, ranking, policy and enforcement decisions, and those are outside our control. Delivery of any individual message depends on Meta and on the recipient's device and network.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or exemplary damages, including loss of profits, goodwill or data. Our total aggregate liability for any claim under these Terms is limited to the greater of₹2,499 or what you paid us in the 12 months before the claim.

You will indemnify and hold us harmless against claims, damages and expenses arising from your misuse of the product, your breach of these Terms, or your infringement of anyone's rights: including claims arising from messages sent to people who had not consented to receive them, and from content you published through ViziGrow.

These Terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of Agra, UP.

We may update these Terms as the product and the rules around it change. Material changes are announced in-product and reflected in the date at the top of this page. Continuing to use ViziGrow after a change means you accept it.

KRAS AI Solutions Private Limited
F-7, 1st Floor, Friends Garden, Sikandra, Mathura Road, Agra, Uttar Pradesh 282001, India
CIN U72900UP2020PTC130416

Email anmol.sharma@kras.ai. Legal notices should go to the registered office above.